There are many companies that provide software for the government. Their software gives government agencies the ability to keep track of information, automate process workflow, and manage data from the use of a centralized database. These products allow government agencies to reduce their workload, increase the efficiency of their departments, and provide access that is more convenient to government services for the public and businesses.
Many different applications comprise government software. One of the products serves to automate workflow, the management of forms, tracking of activities, working at the cash register, and other daily tasks. By having a centralized database, information can be shared across departments and configured to match an agency’s business processes and practices, as well as fees and reports.
There are typically additional modules that help support the basic automation package. Core business activities of a single department or of a complete enterprise can be managed with these modules. They provide solutions for an entire jurisdiction.
One of these modules can manage assets such as work orders, fleets of cars, wastewater, sewers, parks and recreation, and various plants and facilities. Another can manage land that includes land use and community development activities such as zoning, project plans, inspections and reviews. A module for public health and safety ensures that community standards are upheld and regulations for the environment are enforced by managing permit and inspection activities.
There are typically add-on products that serve to increase and expand the functionality of government software. These products can include a citizen access module so that counter services that are typically handled in person can be done over the web. A GIS module is useful for staff to see the all land use, zoning and infrastructure information in a geographical model that has associated information on parcels, permits and inspections. An IVR module provides 24-hour phone access to check various applications from a touchtone phone.